Help

Get Help with Finding the Ideal Maid for Your Home with Domestic Help in Dubai

Experience the Best Maids in Dubai and Exceptional Support from Domestic Help.

How do I sign in to my account?

Signing in to your Domestic Help account:

  1. Use the email address or phone number you provided when hiring your maid.

  2. Keep an eye out for a confirmation email or SMS from Domestic Help.

  3. Follow the link in the email or enter the code from the SMS to complete your sign-in.

Can I cancel my maid at any time?

Yes, cancelling your maid service with Domestic Help is straightforward and flexible:

  1. Log in to your account.

  2. Navigate to the service you wish to cancel.

  3. Follow the steps to confirm the cancellation of the service.

How can I modify my plan?

Adjusting your plan is straightforward:

  1. Select your desired maid's profile in your account.

  2. Click 'Change Plan' and make your adjustments. These changes are effective immediately.

Faq

More Questions Answered About Domestic Help Maids in Dubai

More questions about maid and cleaning services, and find the answers you need.

How do I hire a maid?

Hiring a maid through Domestic Help is a streamlined process to ensure convenience and efficiency for our clients:

  1. Selection: Begin by choosing from a full-time live-in or live-out maid, available for service six or seven days a week.

  2. Payment: Opt for secure online payments with the choice of monthly or yearly subscriptions.

  3. Delivery: We ensure the maid is delivered to your home within 24 hours using services like Uber or Careem.

Can I meet a maid before hiring?

Absolutely! Here's how to proceed:

  1. Initial Contact: Reach out to us via WhatsApp to show your interest in hiring a maid.

  2. Arrange a Meeting: We'll organize a meeting for you to interact with the maid and discuss your requirements.

  3. Agreeing to Our Terms: Setting up this meeting means you accept our standard terms, ensuring a secure and fair arrangement for both you and the maid.

This step ensures you're comfortable with your choice before making a commitment, all within the framework of our trusted service guidelines.

How do payments work?

Payments for Domestic Help services are designed for flexibility and ease:

  1. Subscription Options: Choose between convenient monthly or yearly payment plans.

  2. Cancellation Policy: You can cancel your service at any time without extra charges.

  3. Pro Rata Basis: If you cancel, you're billed only for the duration the service was used.

Which payment methods are supported?

We support a range of payment options facilitated by Stripe, including credit/debit cards like Visa, MasterCard, and American Express, as well as digital wallets such as Apple Pay.

Is there an additional fee?

No, there are no hidden or extra fees with Domestic Help. Our pricing is all-inclusive, ensuring transparency and fairness for all clients.

Can I change my maid at any time?

Yes, you can change your maid through Domestic Help, though the process involves a few steps for smooth transition:

  1. Cancel Current Service: Initially, you need to cancel your existing maid service via your account. This ensures a clear end to the current service arrangement.

  2. Select a New Maid: After cancellation, you can choose a new maid just like you did the first time. Browse through the available options and select one that fits your new requirements.

  3. Pro Rata Terms: If you cancel partway through your subscription period, the billing will be adjusted on a pro rata basis. This means you only pay for the time the service was used.

  4. New Service Commencement: Once you select a new maid, the service will begin as per your subscription terms, starting a fresh billing cycle.

How do I terminate my maid service?

How do I terminate my maid service? To stop your maid service:

  1. Go to the specific maid's profile in your account.

  2. Choose 'Terminate Maid' and confirm your choice.

  3. Domestic Help will then arrange for the maid's return via Uber or Careem.

How do I create an account?

Setting up your account is seamlessly integrated into the maid hiring process with Domestic Help:

  1. During the hiring phase, the email or phone number you provide becomes your primary credential for account access.

  2. You can typically find this email address or phone number on your invoice or billing statement from the hiring process.

I haven't received a sign-in email. What should I do?

If a sign-in email hasn't arrived:

  1. Ensure the email address entered matches the one used during the hiring process.

  2. The correct email address is detailed on your billing or invoice from Domestic Help.

Didn't receive a sign-in SMS?

If a sign-in SMS hasn't arrived:

  1. Recheck the phone number you used during the hiring process. It needs to be the same as the one for sign-in.

  2. This phone number is typically noted on your billing or invoice from the checkout process.

Do maids speak multiple languages?

Our maids often come from diverse linguistic backgrounds, with many speaking multiple languages, including English and Arabic, to cater to our varied clientele.

What about the maids training, trust, and security?

At Domestic Help, we prioritize the training, trustworthiness, and security of our maids:

  • All maids undergo extensive training.

  • Rigorous background checks are conducted for safety and security.

  • We ensure they meet the high standards expected by our clients.

Is there a maximum number of maids I can hire?

There are no strict limits on the number of maids you can hire. The number can be tailored to meet the specific needs and scale of your household.

Are the maids available for 7 days a week?

Our maids are available for service according to your chosen plan, which can include availability for up to seven days a week.

How long can I keep my maid?

You can keep your maid for as long as it suits your needs, up to their retirement age. Domestic Help facilitates long-term service arrangements, allowing you to maintain the same maid over an extended period and providing stability in your household services.

What about Visa/Residency for the maids?

Visa and residency requirements for the maids are efficiently managed by Domestic Help, ensuring all legal and regulatory compliances are met.

How does pricing compare to the competition?

Domestic Help prides itself on competitive pricing, offering more affordable rates without compromising the quality of service. Our cost-effectiveness is matched with the provision of skilled, reliable maids, making us a preferable choice in the market.